Accessibility Statement

Our Commitment

We believe emergency access should never depend on perfect vision, hearing, or device quality. Every design and code decision aims to make MYQER inclusive, usable, and readable for all.

Standards We Follow

• WCAG 2.2 AA accessibility standards.
• Equality Act 2010 (UK) requirements for reasonable adjustments.
• NHS Digital Service Manual guidance for accessible health content.

Key Accessibility Features

• Keyboard-friendly navigation and visible focus states.
• Screen-reader compatibility using semantic HTML and ARIA roles.
• Colour-contrast ratios meeting WCAG AA.
• Resizable text and responsive layout for all device sizes.
• Language direction support (LTR + RTL) for multilingual users.
• Optional reduced-motion mode for people sensitive to animation.
• Offline and low-bandwidth fallback for critical emergency screens.

Continuous Improvement

We regularly test MYQER with automated and manual tools to identify and fix accessibility issues. Feedback from real users helps us improve — especially where assistive technologies behave differently across browsers.

Known Limitations

Some third-party components (e.g. browser-based authentication dialogs) may not yet meet full accessibility targets. We actively monitor these and work with vendors to resolve gaps.

Feedback and Contact

If you experience any barrier when using MYQER, please contact us:

• accessibility@myqer.com
• hello@myqer.com

We’ll acknowledge your message within 5 working days and aim to provide a resolution or accessible alternative within 15 days.

Future Goals

• Independent accessibility audit and statement verification.
• User-testing sessions with assistive-technology participants.
• Ongoing alignment with NHS Design System accessibility patterns.