Simple, fair terms

Terms of Service

Plain, fair terms for using MYQER. Please read these before you use the service.

Last updated: June 2026

Welcome to MYQER

These terms explain how you may use MYQER and what you can expect from us.

By creating an account, accessing the platform, or using MYQER, you agree to these terms. If you do not agree, please do not use the service.

Using MYQER

What you can do
  • Create and manage your emergency profile.
  • Generate, save, print, and display your QR codes.
  • Update your information whenever it changes.
  • Use MYQER for yourself, your child, or someone you are authorised to manage.
What you cannot do
  • Use MYQER for unlawful, harmful, or misleading purposes.
  • Submit false, misleading, or deliberately inaccurate emergency information.
  • Try to access or interfere with another person's data or account.
  • Copy, exploit, disrupt, or misuse the service or its technology.

Your responsibilities

Important. You are responsible for making sure the information you provide is accurate, current, and suitable for emergency use.

  • Keep your profile and emergency information up to date.
  • Protect your login details and account access.
  • Use the service responsibly and within the law.
  • Tell us if you become aware of a security or misuse issue.

Emergency use

MYQER is designed to make your chosen emergency information easier to find. It does not guarantee any specific outcome, response time, or medical result.

Your QR codes may be scanned by other people in an emergency, so include only information you are comfortable making available for that purpose. Remember that your offline QR holds a snapshot of your information as it was when you printed the card, so reprint it when your details change.

Medical disclaimer

Not medical advice. MYQER is an information access tool. It is not a medical device, a diagnosis tool, or a treatment service.

MYQER supports access to the emergency information that you provide. It does not replace professional medical judgement, emergency services, or clinical care.

In a medical emergency, contact your local emergency services immediately.

Service availability

We work to keep MYQER available, secure, and reliable. The service may occasionally be unavailable due to maintenance, updates, connectivity, or factors outside our control.

Please treat MYQER as one part of your emergency planning, not your only source of important information. This is also why MYQER gives you an offline QR, so your chosen essentials are still readable with no signal.

Liability

  • MYQER is provided on an as available basis. We do not promise uninterrupted availability or that the service will always be error free.
  • To the extent permitted by law, MYQER is not liable for indirect, incidental, or consequential loss arising from use of the service.
  • Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud, or for death or personal injury caused by negligence, where the law does not allow it to be excluded.

Changes and account closure

  • Service changes. We may improve, update, pause, or remove parts of the service from time to time.
  • Terms changes. We may update these terms when the service or the law changes. Continued use after an update means you accept the revised terms.
  • Account closure. You can stop using MYQER and ask us to delete your account at any time. We may suspend or close accounts that misuse the service or breach these terms.

Legal and contact

Governing law. These terms are governed by the laws of England and Wales, unless another mandatory local law applies. MYQER is operated by THREEVION Ltd, Company No. 16861658.

If you have any questions about these terms, please contact us at hello@myqer.com.

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